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Thank you for contacting Spytech’s Helpdesk! Before submitting a help ticket there are a few things you can keep in mind to speed up your ticket being addressed.
1. Have your Order ID on hand - by entering your order ID in the appropriate ticket field saves us time confirming your order, looking up your order details, etc. You can lookup your order ID HERE.
2. Read the FAQ’s to the right of this page first. Many common questions are addressed already in our Frequently Asked Questions lists. Also read the product documentation that comes with each product as well.
3. If you need a new download or upgrade, please do not use the helpdesk - simply file a download request HERE.
4. Please select the appropriate software title you are requesting support for when creating your help ticket. If a software title you are requesting support for is not listed it is because it is not supported by this helpdesk.
Non-software related questions should be filed under the ‘General Support’ option.
Have you already submitted a ticket, but have not received a response in less than 12 hours? Click here to lookup your ticket - the email confirmation of our response may been lost on its way to you.
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